Общие вопросы

Every cryptocurrency transaction received by Kassa.cc accounts undergoes an automated review using licensed AML analysis tools. The system scans the blockchain to trace the provenance of your funds.

A Risk Score is generated based on on-chain interactions—specifically, an analysis of the direct and indirect connections linking your wallet to various platforms, clusters, and resources. Based on the reputation of these sources, a final risk percentage is assigned to the transaction.

All sources within the blockchain are categorized into three groups: Trusted, Suspicious, and High-risk.

High-Risk Sources

A link between funds and these specific markers most often results in the transaction being blocked and triggers a request for full KYC verification:

Dark Market: Funds that have passed through illicit marketplaces hidden within the dark web.
Dark Service: Payments made to, or funds received from, illicit services operating within the dark web.
Mixer: Services specifically designed to obfuscate transaction trails and anonymize funds (often used to launder stolen assets).
Scam: Cryptocurrency obtained through user deception, Ponzi schemes, or phishing attacks.
Stolen Coins: Coins acquired through hacking attacks, exchange breaches, or theft from third-party wallets.
Sanctions: Addresses associated with organizations or individuals included in international sanctions lists (e.g., OFAC).
Ransom: Funds transferred to malicious actors as a result of cyberattacks (e.g., ransomware) or extortion. Fraudulent Exchanges: Platforms implicated in scams, money laundering, or market manipulation.
Illegal Services: Any activity that directly violates international law.
Gambling (Unlicensed): Funds linked to illicit online casinos and illegal bookmakers.
Enforcement Action: Addresses currently under active investigation by law enforcement or regulatory bodies.
Terrorism Financing: No comment.
Child Exploitation: Funds linked to the distribution of prohibited materials.
Suspicious Sources

The presence of these markers increases the overall Risk Score and may trigger a manual review of the transaction:

Unlicensed Exchanges: Trading platforms operating without official legal status or regulatory oversight.
Unlicensed P2P Exchanges: Platforms for peer-to-peer (P2P) trading that do not comply with user identification requirements.
ATMs (Crypto ATMs): Funds deposited via offline terminals, due to their traditionally weak identity verification procedures.
Liquidity Pools: Smart contracts within the Decentralized Finance (DeFi) ecosystem. While not inherently illicit, they are frequently used to obfuscate transaction trails.
Trusted Sources

Transfers from these sources result in a low Risk Score and are processed automatically by Kassa.cc:

Licensed Exchanges: Major cryptocurrency exchanges that strictly adhere to KYC/AML procedures.
Miners: "Clean" cryptocurrency received as a reward for mining blocks. Wallet (Personal Wallets): Funds from clean, non-custodial wallets with no history of negative interactions.
Marketplace (Marketplaces): Funds associated with legitimate online trading and product payments.
P2P exchange licensed (Regulated P2P): Transactions conducted on licensed platforms requiring mandatory user verification.
Payment (Payment Systems): Transactions originating from official fiat and crypto payment gateways.
Seized assets (Confiscated Assets): Legitimate assets seized by law enforcement agencies and returned to circulation.
Other (Miscellaneous): Legitimate inflows from airdrops, token sales, and other standard cryptocurrency market mechanisms.

Slots offer:
• Fixed exchange rates
• Favorable rates, better than standard rates
• Fast confirmation and order fulfillment

If you see an available slot, we recommend taking advantage of it. This is an easy way to exchange currency at more favorable terms than entering the amount yourself.

The main difference is the exchange rate. Using a slot machine gives you better terms than with a standard exchange. This is the best option for those looking to exchange funds with maximum profit and in the shortest possible time.

A slot is a predetermined amount allocated by Kassa.cc for exchange at a particularly favorable rate. Unlike a free exchange for an arbitrary amount, a slot allows you to conduct a transaction under fixed terms with an increased benefit.

Kassa.cc is a reliable cryptocurrency exchange service established in 2016, offering fast and secure online cryptocurrency exchange. For many years, we have remained one of the most stable, sought-after, and popular platforms in Russia and the CIS. We are trusted because we understand the importance of maintaining simplicity, speed, and control over every transaction.

Our exchange service is designed for people who value fast, secure, and hassle-free cryptocurrency exchange:
1. 24/7 operation – no days off, the system is always available.
2. Simple interface – the website is very easy to use, even if you're buying or selling cryptocurrency for the first time.
3. Support for popular currencies – BTC, ETH, USDT, fiat, and much more.

Kassa.cc is an official cryptocurrency exchange, operating since 2016. During this time:
1. Hundreds of thousands of requests have been processed.
2. Over 12,000 reviews have been received on Bestchange.ru and many other popular monitoring sites – link to where to leave a review.

To take full advantage of our service, you must register on our website and activate your account via email. To do this, you must provide a valid personal email address. Only one account can be linked to one email address. Before registering, please read our service rules.

On the main page of our website, click the "Register" button. On the page that opens, enter your full name and email address, create a password, and click "Register."
An account activation email has been sent to your email address. Open the email and follow the link. Your account is now active.

Registration is not required to complete an exchange. After completing your first exchange, an authorization email will be automatically sent to the email address you provided in your request.
It is important to provide a valid email address to receive full information on the status of your request.

Our service operates 24/7, seven days a week.
There are three daily technical downtimes:
3:30 PM to 4:15 PM, 11:30 PM to midnight, and 7:30 AM to 8:00 AM Moscow time.

Technical support is available 24/7.

Additional downtime is also possible during system functionality updates. In these cases, notices will be posted in advance on our website in the "News" section and on our social media pages and groups.

The minimum exchange amount depends on the selected direction. Select the desired direction on the website's main page; the minimum available exchange amount will be displayed in the first column of the "Give" section.

The minimum withdrawal amount for rewards earned through the referral program is $3.
List of available currencies for withdrawing referral rewards:
Payeer RUB - 150 RUB
Payeer USD - 3 USD
Payeer EUR - 3 EUR
Volet RUB - 150 RUB
Volet USD - 3 USD
Volet EUR - 3 EUR
USDT TRC20 - 50 USDT
USDT BEP20 - 3 USDT
USDT SOL - 3 USDT
USDC SOL - 3 USDC
Monero - 0.05 XMR
Toncoin - 5 TON
Ripple - 5 XRP
Tron - 50 TRX
BNB - 0.01 BNB
Litecoin - 0.05 LTC
Solana - 0.03 SOL
Dogecoin - 30 DOGE
Dash - 0.3 DASH
Bitcoin Cash - 0.015 BCH

We do not support receiving or sending coins through smart contracts. If you send coins through a smart contract, they will be lost.
We only accept and send one coin on the BNB network (BEP20)—BNB (Binance Coin).
When sending coins to OUR account, please include the tag/memo!

*The wallet may be issued with or without a memo.

A destination tag (or memo, message, or ID) is a special code that is specified when sending certain cryptocurrencies, such as:
XRP (Ripple)
XLM (Stellar)
EOS
BNB (to exchange addresses)

This code allows the system to determine the recipient of the transfer, especially if the wallet is shared (for example, with an exchange or money transfer service).
If you don't specify a tag, the funds may not be credited automatically or may even be lost.
Always carefully check whether a tag is required when sending funds and enter it accurately.

Our service's fees are already included in the exchange rate and are displayed during the application process, including the payment system transfer fee.

If you've forgotten your password and can't log in, use the password recovery form. On the login page, select the "Forgot your password?" link and follow the instructions.

Go to the login page and click "Forgot your password?". Enter your email address, enter the letters from the image, and click "Recover password."
An email with further instructions has been sent to the email you provided. To complete the password recovery process, follow the link provided in the email.

Currently, to log in to our website and perform transactions, you must have full access to the email address specified during account registration. If you have lost access to your email address, please use the password recovery form or contact technical support for your email account.

After regaining access to your email address, for security reasons, we strongly recommend changing the password for your personal account on our service. The password change form is available here.

If you can't load the live chat on the website, try the following:

- Make sure your VPN is disabled. Sometimes it can interfere with the chat.
- If your VPN is disabled, try clearing your browser's cache and cookies.
- If the website still isn't working properly after doing this, please contact our technical support at support@kassa.cc.

Log in to our website and go to the "Referral Program" section. Click the "Create a withdrawal request" button and select your preferred payment system from the list. The minimum withdrawal amount is 3 USD.
To complete your withdrawal request, go to your email and open the email with the request confirmation link. Confirm the withdrawal by clicking the link.
Referral reward withdrawal requests take between 5 minutes and 24 hours to process. You can track the status of your request in your personal account under "My Requests."

Log in to our website. Go to the "Referral Program" section and copy your personalized referral link to attract clients to our website.
Place it on your website and earn money with us from the exchanges your referrals make.

You can leave your feedback on the following monitoring sites:

— Bestchange
— Bits.Media
— Kurs Expert
— Kursoff
— XRates
— OKchanger
— Bestexchangers
— Chexch
— Changegid
— E-mon
— Eobmen-obmen
— Exchange.digitalmoneytalk
— Cryptobrokers
— Exchangersmonitor
— Glazok
— Pro-obmen
— Newll
— Kurses
— MyWot

You can also leave feedback on the forums:

— Bits.Media
— MMGP
— BitcoinTalk
— Cryptogid
— Kriptovalyuta
— Wmzforum
— Bitcoinfor
— Forum.hyipinvest

To create a request, follow these instructions:

Select the exchange direction in column 1. "Give" and column 2. "Receive." Enter the amount you wish to exchange or receive.
In column 3. "Enter data," enter the required exchange details. You can also view the exchange rate in this column. Our service fee is included.
Click the "Exchange Now" button.
Pay for your request by following the instructions.

Your request has been created and accepted for processing! Click the "View My Requests" button; your request status will be displayed here. Exchanges are processed both automatically and manually by an operator. The processing time for your request depends on the selected exchange direction.

Bank card verification confirms that the card belongs to the person making the exchange. This means it's a fraud protection measure not only for our service but also for our customers.

It's very simple: simply take a photo of your card against the background of our website. You can block all card details except the first and last four digits, as well as the cardholder's first and last name. This procedure only needs to be completed once for each new card. If you've already completed verification once and wish to create additional exchange requests, card verification is not required.

If your card is anonymous or virtual, you'll need to upload a photo of the card and your passport.
You can find the full list of verification requirements in your personal account under "Card Verification."

Method One:
1. Open our website (kassa.cc) on your computer.
2. Place your card and passport (front side) on the screen and take a photo with our website in the background.
3. Upload the resulting photo.
It's important that the card numbers and cardholder's name are legible in the photo. The open tab with the kassa.cc website should be visible in the background behind the card.

Method Two:
1. Write our website name kassa.cc and today's date on a piece of paper.
2. Place your card and passport (front side) on the piece of paper and take a selfie.
3. Upload the resulting photo.
It's important that the card numbers and cardholder's name are legible in the photo.

Exchanges are processed automatically, semi-automatically, or manually by an operator. Exchange speed depends on the selected exchange direction. For example, interbank transfers may be delayed up to three business days. Cryptocurrency may need a certain number of transaction confirmations to be credited to your wallet. Delays may also be caused by the service your wallet is hosted on.

In such a situation, it is necessary to submit a new application and make payment within the specified time frame.

There may be various reasons. To ensure the exchange is completed successfully, please ensure you have completed everything correctly:

Check that you have entered your transfer details (wallet, account, or card) correctly. If the details are incorrect, your request will be marked as "Invalid," after which you will receive an email explaining the reason. If your request is processed with incorrect details, a refund is not possible. We recommend carefully checking the accuracy of the information you provide before submitting your request.

Check that the funds have been debited from your account. If we do not see any receipts, your request will be deleted.
The transfer may be delayed by the payment system or bank. In this case, we are unable to expedite the process; you will only have to wait. To clarify the reasons for the delay, you can call or email the technical support of your payment system or bank.
All reasons are individual. Therefore, if your reason doesn't relate to any of the above, you can contact us at support@kassa.cc or through online support on our website. We're always happy to help!

When you create a request on our service, you can always track its status. Currently, you have two ways to do this.

1. Log in to our website and go to your personal account, then to the "My Requests" section. Here you can view your request number, the date and time it was created, and its current status. If your request status is "Request Completed," it means it has been processed and funds have been sent to the details you provided.
2. Our website automatically sends all system notifications to the email address you provided during registration. If you are unable to check the status of your request in your personal account on our website, you can always find this information in your email.

The processing time for your request depends on the selected exchange direction. There may also be other possible reasons:

1. The most common reason is that your request was not created. Remember, if you didn't click the "I paid" button, your request isn't created and we don't see it in the list of pending requests. If you accidentally closed or refreshed the page with this button, please contact our online support team, and we will help you with this issue.

2. Check that the amount you sent matches the amount specified in your request. You may have overlooked the payment system or bank fee and don't have sufficient funds for the transfer. Be careful! If the payment amount differs from the amount specified in your request, your request will be assigned the "Deleted" status. In this case, please also contact online support on our website, and we will be happy to assist you.

3. Incorrectly entered payment details may also cause a delay in processing your request. Carefully check the details you provide when submitting your request. If an error is made, we will not be able to transfer funds to you, and your request will be marked as "Incorrect." In this case, please email us the correct payment details, including your request number, at support@kassa.cc, and we will process your request as soon as possible.
4. Check that you copied our payment details correctly. If payment for your request does not reach our account, your request will be marked as "Deleted." Please be careful - addresses are often spoofed in the clipboard. In this case, you should immediately scan your computer for viruses and do not use it for payments until the viruses are completely removed. If you did not notice the substitution and transferred funds to the incorrect details, we, unfortunately, will not be able to assist.

Exchanges for amounts less than the minimum available are not possible.
If the amount received in our account upon payment for an application is less than the minimum available, the application cannot be processed. Funds in this situation will not be refunded.

If your application has been processed, funds are non-refundable.
If your application has been paid but not yet processed, you can get a refund (minus the transfer fee) by contacting our website's online support team.

Transaction confirmation delays can be caused by the following factors:

1. Network congestion. In recent years, the number of BTC transactions has increased almost tenfold. As a result, the number of transactions required to be included in a block exceeds the block size. Consequently, the system accumulates numerous unconfirmed transactions, and Bitcoin transaction speeds decrease.

2. Fee size. The Bitcoin network is maintained by miners who process transfers. They have their own priority: the higher the fee per byte of a transaction, the faster it will be added to a new block. Therefore, unconfirmed transactions are most often the result of a low fee chosen by the sender.

How to avoid transaction freezes?

You can calculate your transaction confirmation time yourself. Go to btc.com. It shows the current average price per byte and the estimated transaction confirmation time for a given fee.
You can also track the current number of unconfirmed Bitcoin transactions here.

If you've already sent Bitcoin and your transaction isn't confirmed, don't worry. On average, a transaction can be stuck for a few hours, or in rare cases, even a few days. The funds will eventually reach the recipient or be returned to your wallet.

Якщо Ви здійснили обмін на криптовалюту, після того, як Ваша заявка буде виконана, знайти посилання на транзакцію можна в особистому кабінеті на нашому сайті.

A transaction hash (or TXID) is a unique digital identifier assigned to each cryptocurrency transaction on the blockchain.
TXID allows you to:
- Confirm the sending of funds
- Track the status of a transfer on the blockchain
- Verify the date, amount, and receiving address

The accelerated exchange rate guarantees a fixed amount for your request. With this option, regardless of market fluctuations, the exact amount specified in your request will be credited to your account.

Please note! Your transaction must arrive within 20 minutes and its amount must exactly match the amount specified in your request. Otherwise, you will be prompted to request a refund or the exchange will be processed at the market rate.

The floating rate system uses a variable rate system, where the system searches for the most favorable rate. During significant market fluctuations, the amount you receive automatically changes. If the market goes up, you'll receive more cryptocurrency; if it goes down, you'll receive less.

Accelerated Rate
This is the fixed rate you see when creating a request.
You receive exactly the amount specified, regardless of market fluctuations.

Important:
Your transaction must be received within 18 minutes.
The transfer amount must exactly match the request. Otherwise, the exchange request may not be created automatically, and you will need to contact our technical support to create one.

Floating Rate
This is the market rate determined at the time the funds are received.
The system searches for the best offer on the market.

If the rate rises, you will receive more.
If the rate falls, the amount to be received will decrease.

This option is convenient if you are counting on market movements and want to maximize your profit.

If you haven't received an email confirmation within 24 hours of registering, first ensure you entered the correct email address. Some email services may also treat such emails as spam, mark them as unwanted emails, or even refuse to deliver them. The following recommendations may help:

1. Make sure you entered the correct email address during registration. To do this, re-register. If you receive a message that your email address is in use, it means you entered it correctly.

2. Make sure you're checking the email address you specified during registration. This is especially important for those who use multiple email accounts or have multiple family members using the same computer.

3. Check your Spam folder.

4. Check your spam filter settings (if applicable).

5. Contact your email service's support team to find out if there are any restrictions.

Our website's web pages may not display correctly due to changes being made to them, and your browser continues to use outdated cached data.

In such cases, we ask that you clear your cookies and cache to ensure full functionality and error-free operation.

Instructions for clearing cookies and cache in your browser

Typically, when a new owner receives Bitcoin, they cannot immediately use it. Once a transaction is completed, it is sent to the Bitcoin network for execution and must be included in a block to become legitimate. The process of including a transaction in a block is called transaction confirmation. Inclusion in one block equals one confirmation; when six or more confirmations are received, the transaction is considered confirmed. This feature was introduced to prevent double-spending of the same Bitcoins.

A smart contract is a special program in the blockchain that automatically executes the terms of a transaction between parties without the involvement of intermediaries. For example, a transfer of funds occurs only when specified conditions are met.

Please note: the Kassa.cc exchange service does not work with smart contracts.
We only accept regular transactions, without interaction with decentralized protocols or DeFi services.

If you send funds via a smart contract, they may not be credited automatically, and a refund is only possible manually by agreement with support. Always check the transaction type before sending.